Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging with the price tag or sticker still attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books or magazines cannot be returned.

To complete your return, we require a receipt or proof of purchase and a photo showing the defect in the product.

Please send your purchase to Old West Buffalo Company 29521 US Highway 60, Pawhuska, OK 74056

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or credit card account again. It may take some time before your refund reflects on your account.

If you’ve done all of this and you still have not received your refund, please email us at theherd@oldwestbuffalo.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. Include a photo showing the damage when you email requesting the refund. If you need to exchange it for the same item, send us an email at theherd@oldwestbuffalo.com and send your item to: Old West Buffalo Company 29521 US Highway 60, Pawhuska, OK 74056

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. Be sure to include your email address in your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Old West Buffalo Company 29521 US Highway 60, Pawhuska, OK 74056.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at theherd@oldwestbuffalo.com for questions related to refunds and returns.

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